Design Pool & Spa, Ltd.
Telephone: 585-223-8650
Fax: 585-425-4409

Caretaker

Problem Remedy
Dirty spots appear: 1. Clean pool filter

2. Make sure all auxiliary valves are closed (therapies, aerator, surface returns, waterfall, spa overflow, etc.)

3. If the pool is equipped with a heater, make sure valve (heater bypass) is adjusted properly (3/4 open).

4. Clean pump basket

Cleaning head advances, but does not clean: Debris is probably stuck in nozzle.

1. Remove the head from the collar.

2. Allow pump to run two full cycles on problem bank.

3. Remove any particles in the nozzle and reinsert the cleaning head.


Cleaning head will not pop up: 1. While in the down position, remove the head and inspect the collar in the pool floor to be sure all plaster has been removed from the inside of the collar.

2. If the problem is not solved, call (585) 223-8650

Cleaning head does not go down: 1. With system running on the problem bank and head in the upright position, lightly depress head, using telescoping pool pole.

2. If necessary, remove cleaning head from collar and inspect any binding particles. (The head must be in the down position before removal.)


Water valve does not cycle with pump on: 1. Make sure all water is being routed to the system.

2. Check water flow into valve by cleaning all baskets, including valve cup strainer.

3. Clean pool filter.

4. Turn pump on and off several times.

5. Remove water valve strainer and flush valve using water hose with pressure nozzle. Remove valve, turn upside down, and spray pressured water up into valve. If these methods do not solve the problem, the unit may need to be replaced. To remove the water, follow steps 1-4, Section F. All valves are sealed at the factory and should not be opened for repair in the field unless by a certified technician or unless you are instructed to do so by a CSI representative.


To remove water valve, follow these steps: 1. Unscrew the two union nuts located adjacent to the water valve. Remove this section and set it aside.

2. You will need a 7/16" deep socket with a rachet or a 7/16" wrench. Place the socket on the V-clamp bolt, loosen and remove the V-clamp.

3. Pull the water valve straight up.

4. Remove 5 small O-rings, 1 large O-ring, 1 union O-ring, and 1 cup strainer from the water valve. If the system is over one year old, we recommend you replace the O-rings. A kit is available from Design Pool & Spa, Ltd.


To replace the water valve, follow these steps: 1. Place all 5 small O-rings on the bottom of the replacement valve. (Wetting them helps them stick; do not use any lubricants.)

2. Place the large O-ring in the groove provided for it in the bottom plate.

3. Locate and align the guide pin on the bottom of the water valve with the hole on the bottom plate. Be sure the O-rings are in place.

4. Place the V-clamp around the valve and begin tightening. Periodically tap the V-clamp until the band is about 3/4" apart from each end.

5. Place the cup strainer in the valve , screen up. Replace connecting section with two unions; hand tighten securely. Turn on system. Check for leaves.


Dirt spots trapped between heads: In most cases, this would occur along the walls of the pool.

1. Make sure the heads on each side of dirt are pointed in the same direction. (Heads can be advanced using the head removal tool. Snap tool in place and rachet head up and down until nozzle points in the same direction.)

2. Increase the pool run time.

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